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Terms & conditions

Please update the content of this page with your own terms and conditions before going live. Sections marked with an asterisk (*) are required by the E-commerce Act, the Distance Contracts Act, or by banks and card companies that process transactions.

Remember to highlight the terms customers are most likely to look for—for example, how delivery is handled. It is your responsibility to keep the terms and conditions up to date and aligned with your own circumstances.

DELIVERY TERMS*

Enter your delivery terms here. They should include the following:

  • Clear information about available shipping methods

  • Information about delivery times

  • Information about any applicable shipping costs

Example:

The normal delivery time is approximately 3 days. During peak season, delivery may take longer.

We ship orders with PostNord. We do not accept financial responsibility for delays caused by the shipping company.

If you discover damage to the package, this must be reported immediately to the post office or other carrier, and a damage report must be filed. Do not collect a damaged package. If the damage is discovered only after opening the package, and the damage can be attributed to handling by the post office or carrier, you must contact them and file a claim. If you are unable to resolve the dispute with the post office or carrier, please contact us. If you place an order and fail to collect your shipment before it is returned to us (packages approx. 1 month, letters 14 days), we will charge SEK 350 for the work involved in handling the returned goods.

Shipping costs for an order are calculated based on the actual weight. This is done automatically in the online store, and the shipping cost is shown at checkout. Prices are based on the postage rate table for letters and packages. For orders with a value exceeding SEK 2,500, we offer free shipping.

RIGHT OF WITHDRAWAL / COMPLAINTS*

Describe here how you handle returns and complaints.

  • The right of return, right of withdrawal, and open purchase must be available in accordance with the E-commerce Act (minimum 14 days)

  • Clear information about the store’s return management process

Example:

We comply with the Distance Selling Act as recommended by the Swedish Consumer Agency. Under the Distance Contracts Act, you have the right to return ordered goods without stating a reason. This must be reported as soon as possible, but no later than fourteen (14) days after receipt of the goods (does not apply to specially ordered items). Products you purchase always include a warranty (1 year). If you can demonstrate that the product has a manufacturing defect, you will always receive replacement parts; however, the warranty does not cover normal wear and tear. You are responsible for the return shipping costs. For refunds, please provide your postal giro, bank giro, personal account, or bank account number.

PAYMENT OPTIONS

Customers may find it useful to see a summary of the terms for the different payment options offered. These terms are determined by your agreement with the payment provider, and you are required to inform your customers about them. Below are some examples.

  • Klarna
    After identification and risk assessment, Klarna will show the payment options that may be available to you. Regardless of which payment option you choose, Klarna handles the payment transaction, while the actual purchase of the product or service is carried out directly by the store. Questions related to specific products or services must therefore be directed to the store. Current payment options that may be offered via Klarna include invoice, account credit, card payment, or direct bank payment.

  • Advance payment
    You pay in advance to our bank account. After placing your order at checkout, you will receive instructions on the screen and via email on how to proceed. Please allow an additional one to two days for delivery if you choose advance payment.

MINIMUM ORDER AMOUNT

The minimum order amount is SEK 300 including VAT.

PERSONAL DATA PROTECTION

Your personal data is processed in accordance with applicable data protection legislation (GDPR).

DISPUTES

Any disputes will initially be resolved through dialogue with our customer service. We follow the recommendations of the National Board for Consumer Disputes and refer to the European Commission’s online dispute resolution tool:
http://ec.europa.eu/consumers/odr/

(European Commission)